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Free Shipping and Returns

RETURNS & EXCHANGES

 

NEED TO MAKE A RETURN OR AN EXCHANGE? NO PROBLEM. FOLLOW THE THREE EASY STEPS BELOW.

STEP 1: PLEASE VISIT https://cecelia-new-york.returnly.com/ TO BEGIN YOUR RETURN PROCESS.

STEP 2: FILL OUT ONLINE FORM AND CHOOSE WHETHER YOU WOULD
LIKE A REFUND OR AN EXCHANGE.

STEP 3: DROP YOUR PACKAGE IN THE MAIL AND WE’LL TAKE IT FROM THERE.

 

RETURN POLICY
IF OUR SHOES DO NOT MEET YOUR EXPECTATIONS THEN SEND THEM BACK WITHIN 14 DAYS AFTER DATE OF DELI- VERY FOR A FULL REFUND. ALL RETURNED ITEMS MUST BE IN THEIR ORIGINAL, UNWORN CONDITION TO RECEIVE A REFUND. ITEMS RETURNED IN THEIR ORIGINAL, UNWORN CONDITION AFTER 30 DAYS ARE ELLIGIBLE FOR A CECELIA NEW YORK CREDIT.

EXCHANGE POLICY
WANT TO EXCHANGE YOUR SHOES? SEND THEM BACK WITHIN 14 DAYS AFTER THE DATE OF PURCHASE AND WE WILL ISSUE AND EXCHANGE OR PROVIDE A CECELIA NEW YORK CREDIT. ALL ITEMS YOU WISH TO
EXCHANGE MUST BE IN THEIR ORIGINAL, UNWORN CONDITION ITEMS SENT NOT IN THEIR ORIGINAL, UNWORN STATE WILL NOT RECEIVE AN EXCHANGE.

 

ALL SALE ITEMS ARE FINAL SALE. NO RETURNS, EXCHANGES ONLY.

 

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