RETURNS & EXCHANGES

DO WE EXCHANGE?

Yes, items purchased from Cecelia New York are eligible for a exchange within 14 days of purchase. To be eligible for a return, your item must be unworn with no wear and tear. Also, shoes must also be in all the original packaging.

 

DO WE REFUND?

YES, we refund all full priced items within 14 days of your delivery. We do NOT refund reduced or any sale items.

To be eligible for a return, your item must be unworn with no wear and tear. Also, shoes must also be in all the original packaging.

Once we receive your item back in our warehouse your refund will be processed. Depending on your bank it will take approximately 1-3 business days for the refund to be processed.