Tilden

PLEASE NOTE:  ALL SALES ITEMS ARE FINAL. 

NEED TO MAKE A RETURN OR AN EXCHANGE? NO PROBLEM. FOLLOW THE THREE EASY STEPS BELOW.

STEP 1: PLEASE VISIT https://cecelia-new-york.returnly.com/ TO BEGIN YOUR RETURN PROCESS.

STEP 2: FILL OUT ONLINE FORM AND CHOOSE WHETHER YOU WOULD
LIKE A REFUND OR AN EXCHANGE.

STEP 3: DROP YOUR PACKAGE IN THE MAIL AND WE’LL TAKE IT FROM THERE.

RETURN POLICY
IF OUR SHOES DO NOT MEET YOUR EXPECTATIONS THEN SEND THEM BACK WITHIN 14 DAYS AFTER DATE OF DELI- VERY FOR A FULL REFUND. ALL RETURNED ITEMS MUST BE IN THEIR ORIGINAL, UNWORN CONDITION TO RECEIVE A REFUND. ITEMS RETURNED IN THEIR ORIGINAL, UNWORN CONDITION AFTER 30 DAYS ARE ELLIGIBLE FOR A CECELIA NEW YORK CREDIT.

EXCHANGE POLICY
WANT TO EXCHANGE YOUR SHOES? SEND THEM BACK WITHIN 14 DAYS AFTER THE DATE OF PURCHASE AND WE WILL ISSUE AND EXCHANGE OR PROVIDE A CECELIA NEW YORK CREDIT. ALL ITEMS YOU WISH TO
EXCHANGE MUST BE IN THEIR ORIGINAL, UNWORN CONDITION ITEMS SENT NOT IN THEIR ORIGINAL, UNWORN STATE WILL NOT RECEIVE AN EXCHANGE.

ALL SALE ITEMS ARE FINAL SALE. 

WHAT ARE OUR SHIPPING RATES FOR SHOES BOUGHT ONLINE

Ground (US orders only) is a flat rate of $10.

Overnight orders express delivery is $25.

WHAT COMPANY DO WE SHIP WITH?

All your online shoe orders, returns and exchanges will be sent via FedEx

HOW LONG DOES IT TAKE FOR MY SHOES TO BE SHIPPED?

All orders will be shipped out same day if received by our 1pm (EST) cut off time (Monday- Friday). Otherwise your order will be shipped out the next business day.

US Ground orders take 1-6 days to ship, please email us customerservice@cecelianewyork.com with any inquires.

Overnight express shipping will be with you by end of day the following day.